In short: Every account starts with a 14-day free trial, and no credit card is needed. You're only ever charged if you choose a paid plan. No contracts, cancel anytime in a couple of clicks, and a refund if we charged you by mistake.
Your free trial
Every new account gets a 14-day free trial of Main Street Mate. We don't ask for a credit card to start, so a trial can never turn into a charge on its own. Paid plans aren't open yet, so right now we don't charge anything and there's nothing to refund.
When paid plans start
- No surprise charges: you're charged only after you choose a paid plan and enter payment details, and we show the full price first.
- Reminder: we'll email you before your trial ends and before a yearly plan renews.
- Cancel anytime: from the billing page in your account, with no phone call or form. Your plan stays active until the end of the period you've paid for, and then stops. You won't be charged again.
- Monthly plans: we don't refund partial months after cancelling.
- Yearly plans: if you cancel within 14 days of a yearly charge (new or renewal), we'll refund it in full.
- Mistakes are on us: if we charged you in error (for example, twice, or after you cancelled), tell us within 60 days and we'll refund it.
- Extra text messages you choose to buy are non-refundable once used.
- No hidden fees: the price you see when choosing a plan is the price you pay, plus any sales tax we're required to collect, shown before you pay.
How to ask for a refund
Email hello@mainstreetmate.com from your account's email address with the date of the charge. Approved refunds go back to the original payment method, usually within 5–10 business days.
This policy doesn't limit any rights you have under the law. See also our Terms of Service.
Questions? Email hello@mainstreetmate.com. See also our Terms, Privacy Policy, Cookie Policy, Refund Policy, and Text Message Terms.